- Hand man in small batches
- 100% Natural Ingredients
- Grass-Fed & Finished Tallow
We want you to love your Pennyhill skincare. If something isn’t right, we’re here to make it right. Learn about our returns, exchanges, and refund policy below.
Hassle-free returns within 30 days of delivery.
We stand behind our handmade skincare.
Refunds are issued to your original payment method.
Our team is here to help with any questions or concerns.
You may request a return within 30 days of receiving your order for most items. To be eligible, items must be unused, unopened, and in their original packaging.
If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery. We’ll make it right with a replacement or refund.
Email us at pennyhillcreations@gmail.com with your order number and reason for return. Our team will provide return instructions.
Once we receive and inspect your return, we’ll process your refund to the original payment method within 5–7 business days.
For hygiene reasons, opened skincare products, gift cards, and final sale items are not eligible for return.
We only replace items if they are defective or damaged. If you need to exchange your item, contact us and we’ll guide you through the process
Subscribe & Save orders are eligible for return within 30 days of delivery. If you’re not satisfied, contact us and we’ll help you pause, skip, or cancel your subscription anytime.
Wholesale returns are handled on a case-by-case basis. Please contact our team for assistance with your wholesale order.
Every Pennyhill product is handcrafted with care using natural, skin-loving ingredients. If you’re not completely satisfied, we’ll do everything we can to make it right.
Returns are accepted within 30 days of delivery for eligible items.
Refunds are typically processed within 5–7 business days after inspection.
Please contact us within 7 days of delivery and we’ll help resolve the issue quickly.
Contact us with your order number and our support team will provide instructions.
Opened or used skincare products are generally not eligible for return for hygiene reasons.
Our customer care team is happy to guide you through the return process and answer any questions.
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